Return Policy

RETURN POLICY SOFTATRIX S.A. DE C.V.

At SOFTATRIX S.A. DE C.V. Our return policy is designed to ensure your satisfaction and support the quality of our marketing services. By hiring our services, you are choosing a company committed to your success and willing to offer you effective solutions in case you are not completely satisfied with the results obtained or their execution.

At SOFTATRIX S.A. DE C.V. Our services go beyond simple strategies; They include the development and execution of digital strategies, online advertising, comprehensive social media management, high-impact graphic design, cutting-edge web development and any other service related to the promotion and marketing of services in digital and traditional environments.

Satisfaction Guarantee:

At SOFTATRIX S.A. DE C.V. We back the quality of our services with a satisfaction guarantee. If for any reason you are not completely satisfied with the results obtained or the way our service was executed, we are committed to working with you to find a solution that meets your expectations and needs.

Return Process:

To request a return, we ask that you contact our customer service team within 15 business days of delivery of the service. It is important that you provide us with specific details about your dissatisfaction and any relevant information that supports your request. At SOFTATRIX S.A. DE C.V. We take every complaint seriously and strive to resolve it in a fair and timely manner.

Evaluation and Possible Solutions:

Our team will carefully review your request and evaluate the situation objectively. We reserve the right to request further information or evidence to support your claim to ensure we offer you the best possible solution. Among the possible solutions are:

Service Correction:

If the problem can be corrected or improved, we promise to make the necessary adjustments at no additional cost.

Partial or Total Refund:

In cases where dissatisfaction persists and cannot be resolved satisfactorily, we offer the possibility of a partial or total refund of the payment made for the service.

Return Procedure and Exclusions:

If your return request is approved, we commit to making it within a reasonable time and in accordance with the agreed conditions. In case of partial return, the amount to be reimbursed and the associated concepts will be clearly specified. It is important to keep in mind that no refunds will be made due to changes of mind or internal commercial decisions of your company, nor in cases of misuse or abuse of our services by the client.

Communication and Dispute Resolution:

At SOFTATRIX S.A. DE C.V. We value open and transparent communication with our clients. We are committed to resolving any dispute fairly and amicably. If you are not happy with the proposed resolution, you can always request an additional review to ensure we find the best possible solution.

Policy Updates:

We reserve the right to modify this return policy at any time to adapt it to current needs and requirements. Any updates will be effective upon publication on our website.

By accepting our marketing services, you acknowledge and agree to the terms of this return policy. We are committed to guaranteeing your satisfaction and contributing to the success of your digital marketing initiatives.

The User may return to SOFTATRIX S.A. DE C.V., free of charge, any service that presents a manufacturing defect. To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. in the contact email address indicating the service being returned, and a detailed list.

WITHDRAWAL

In the event that the User is not satisfied with the services received in their order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return it. , without any penalty and without the need to indicate the reasons, although you must bear the direct cost of returning the order to SOFTATRIX S.A. DE C.V.

To formalize the return, you must contact SOFTATRIX S.A. DE C.V. in the email address, indicating the reasons for withdrawal. Upon receipt of said communication, SOFTATRIX S.A. DE C.V. will indicate how to send the order to its warehouses, which must be unused and with all its labels, packaging and - where applicable - documentation and original accessory elements that came with it. If this were not the case, SOFTATRIX S.A. DE C.V. reserves the right to deny the return. The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) days following the date on which the User has informed of their decision to withdraw from the contract.

Policy Modifications

We reserve the right to modify this policy at any time. You will be notified of any changes by posting the updated terms and conditions on our website.

LAST UPDATE: APRIL 2024